About

Shipping

How Long Will It Take For My Ring To Arrive?

Typically, a ring will take 4-5 weeks from the point of design sign-off by our clients to delivery. This time includes the quality assessments and hallmarking procedures. We also offer an ‘Express Manufacturing Service’ and also an ‘Express Delivery’ option for those who are on a very limited or extremely sensitive time-scale, project dependent.

I’m Worried That My Partner Will Find Out, Can The Ring Be Delivered To Somewhere Other Than My Home Address?

Yes. If you are paying with a debit card we can ship the ring to an alternative address, the package will simply need to be signed for by you upon receipt. If you have paid by credit card, we are only able to deliver to the billing address associated with the card. This is to ensure that your security is not jeopardised during the process.

We frequently ship to hotels worldwide and we are happy to arrange this discreet delivery option with you during your experience with us. We can ship all around the world and depending on location, this will incur a 1-4 day ship period. We charge an additional £80 for all deliveries outside the UK.

Can I Track My Delivery?

Yes. We use Royal Mail Special Delivery which is ‘Guaranteed Next Day’ delivery and requires a signature so it is an extremely secure method of shipment. If we are shipping overseas we opt for DHL who we have a longstanding working relationship with and have complete confidence in their overseas delivery. In both instances, your parcel will be tracked from start to finish and we will inform you of such details via secure email.

Can I Collect It Myself?

Yes, if you would like to collect your ring in person this can also be arranged. It’s always a pleasure being able to meet our clients face to face and we welcome the opportunity, so if you would prefer to do this please do just let us know.

What Happens If I Miss The Courier Delivery?

If for some reason you are not able to sign for delivery, the package will be taken to your nearest postal depot and a card with re-delivery or collection options will be posted through your door as per the usual protocol.

What If The Package Arrives And Is Damaged Or Looks Tampered With?

Although we go to great lengths to ensure that your product arrives safely and in perfect condition, it is wise to inspect the contents to ensure that they have not been damaged during transit. If you are concerned about the parcel upon receipt, please contact us immediately on +44 (0)203 393 9091 before signing for it. Once you have signed for delivery, the ring is no longer covered by our insurance.

Are There Any Shipping Charges?

Packages sent outside the EU may be subject to a local tax or duty which is the responsibility of the customer.

Payment is made in Great British Pounds (£), so Dollar ($) and Euro (E) prices are meant as a guide only.

Your credit card company will convert to your currency at their exchange rate.

Contact Us

If you have any further queries regarding our shipping policy, please send us an email on info@durhamrose.com or call a member of the Durham Rose team on +44 (0) 2081440035

View our address and opening hours

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TrustPilot Reviews

Daniel

Can We say thank you so much for making our dream ring a reality! I can’t believe how amazing it is!